Authors: Manuela Moreno-Arcila, Luz Marcela Restrepo-Tamayo, Gloria Piedad Gasca-Hurtado Abstract. Productivity in software development teams is a multidimensional phenomenon that cannot be reduced to delivery metrics or technical activity indicators. The social and human factors that influence collective performance are consistently overlooked in the measurement frameworks used in practice. The lack of a tool that integrates social, human, and process dimensions with execution results in a structured way prevents a holistic and actionable measurement of software teams' productive capacity. The lack of a tool that systematically integrates social, human, and process dimensions with execution results prevents a holistic and actionable assessment of software teams' productivity. The PCI was designed following the Design Science Research (DSR) paradigm, through a process consisting of two interconnected components: 1) the design and content validation of the Team Capacity Measurement Instrument (TCMI), through expert judgment and calculation of the Content Validity Coefficient (CVC), and 2) the conceptual construction of the index, including the definition of socio-technical dimensions, standardization of variables, conceptual weighting, aggregation, and interpretation using bands and alerts by dimension. The PCI generates a standardized composite score on a [0–100] scale using a weighted aggregation formula with theoretically justified weights, accompanied by a classification scheme that divides the system’s health into four bands and a mechanism for generating actionable alerts by dimension.
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