Authors - Ronewa Gilbert NTHATHENI, Tumiso THULARE Abstract - The rapid advancement of digital technologies has transformed the relationship between governments and citizens, creating new opportunities for participatory governance through e-government initiatives. This study evaluates the effectiveness of online engagement platforms in promoting democratic governance in South Africa. Using a scoping review methodology, the research examines the benefits, challenges, and contextual dynamics shaping citizen participation through digital platforms. Findings suggest that while online engagement tools enhance transparency, accountability, and access to information, their effectiveness is constrained by structural barriers such as the digital divide, limited institutional capacity, and low digital literacy. The study concludes that the success of e-participation initiatives depends on inclusive design, infrastructure investment, and meaningful government responsiveness. Recommendations are provided to strengthen digital governance and improve citizen engagement outcomes.
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